Fill out our Donor Form online and print a copy to place in each box you deliver or ship.
Please note that in order to ensure all Care Packages distributed by Operation Gratitude meet the same standards, we cannot accept pre-assembled Care Packages. All collected items must be new and sealed in original packaging and shipped as separate components.
Shipping Tips
Please use this guide to order boxes, print postage, and have your box picked up by the post office.
For questions on Give Back Box visit our FAQ page.
Operation Gratitude is partnering with Give Back Box to offer discounted shipping to our donors! All boxes up to 50 pounds qualify for $20 shipping throughout the U.S. The steps are simple. Click the “Give Back Box” link above and add your label to your cart. Pay for the postage, print your label, put it on your box, and drop it off! It’s that easy!
Use of the Give Back Box is restricted to individuals and non-profit groups/organizations only.
Thank you for understanding that Operation Gratitude cannot pay for shipping donations to our facility, as we need every penny of our funds to pay the cost of sending Care Packages to the Troops and all who serve: $25/package.
- Use a durable, heavy-duty box and pack with appropriate weight for that box.
- The combined length and girth of a piece (the length of its longest side plus the distance around its thickest part) may not exceed 70 inches. Oversized boxes will be rejected by UPS, USPS, and FedEx.
- Do not exceed 50 lbs. per box.
- To protect your item donations in the event of box damage during transit, we suggest lining your box with a plastic bag and sealing it to prevent damage from moisture.
- If you prefer not to use Give Back Box, you can use the most economical method from your location. You can check the websites of the various shippers (UPS, USPS, FedEx, DHL) and get their respective prices based on weight and size of package. Some of these outlets may be allowed to offer discounts, as they are owned as franchises.
- You can try contacting local moving or freight companies; they may be willing to add your donation to their load for free or low cost if they are heading towards our headquarters.
- If funds for shipping are an issue, you can check with local Veterans groups and/or civic organizations (Rotary, Kiwanis, Lions, etc.) to see if any would partner with you to cover the shipping.
- We will send you a thank you letter within eight weeks. If you want confirmation of delivery of your shipment(s) sooner, please use the tracking system provided by your shipper.
SHIP YOUR ITEMS
Operation Gratitude
ATTN: Receiving
19748 Dearborn St
Chatsworth, CA 91311
In-Person Drop-Off
- Fill out a Donor Form to accompany all donation drop-offs so we can properly acknowledge your generous support.
- Place your donation in the drop-off bin located in the front of our facility.
Product deliveries are accepted Monday–Friday from 9 am to 3:30 pm (excluding Holidays) at our Chatsworth, CA location. For your convenience, there is a large box at the door for you to put your donations in.
- Fill out a Donor Form to accompany all donation drop-offs so we can properly acknowledge your generous support.
- Place your donation in the drop-off bin located in the front of our facility.
Operation Gratitude
19748 Dearborn St
Chatsworth, CA 91311
LARGE DONATIONS
Email operations@operationgratitude.com to schedule an appointment. Once you have a scheduled date, you can pull up to the warehouse door, using the ramp for assistance with unloading. Forklifts, pallet jacks, and loading docks are available to assist with donations of any size.
HOLIDAYS
These are the observed holidays on which the FOB will be closed in 2024:
Monday, Jan. 15
Martin Luther King Jr. Day
Monday, Feb. 19
Presidents’ Day
Monday, May 27
Memorial Day
Thursday, July 4
Independence Day
Monday, Sept. 2
Labor Day
Monday, Nov. 11
Veterans Day
Thursday, Nov. 28
Thanksgiving Day
Friday, November 29th
The Day After Thanksgiving
Wednesday, Dec. 25
Christmas Day
Thursday, Dec. 26
The Day After Christmas Day
Jan. 1
New Year’s Day
The FOB will be closed from Monday, Dec. 23, 2024, through Wednesday, Jan. 1, 2025. The FOB will reopen on Thursday, January 2, 2025.
